Essential

• Previous experience in an IT support, helpdesk, systems support or similar role, or relevant IT qualification/training.  

• Good working knowledge of Windows.  

• Basic understanding of Microsoft 365.  

• Good general understanding of computers, peripherals and mobile devices.  

• Basic troubleshooting skills.  

• Good communication and customer-service skills.  

• Ability to explain technical issues clearly to non-technical users.  

• Good organisational skills.  

• Ability to prioritise competing requests.  

• Willingness to learn and develop technical capability.  

• Ability to work independently while knowing when to escalate.  

• Professional and reliable approach to supporting users.  

Desirable

• Experience with Microsoft Entra ID / Active Directory.  

• Experience with Microsoft Intune.  

• Experience with IT service-management systems.  

• Experience supporting mobile devices.  

• Basic networking knowledge.  

• Experience in a manufacturing, warehouse or operational environment.  

• ITIL Foundation.  

• CompTIA A+, Network+ or equivalent.  

• Microsoft technical certification or training.  

• Experience with Dynamics or ERP systems.  

Personal Attributes: 

• Organised, efficient, methodical 

• Highly technical 

• High levels of energy and accountability 

• Ability to work autonomously within a team environment 

• Excellent written and verbal English communication skills 

• Professional, collaborative, calm demeanour 

• Willingness to help 

• High degrees of honesty, integrity and loyalty 

• Hands-on can-do attitude 

• Solutions orientated