Data Privacy Statement

Last updated: 26/06/2026
Version: 2.1

Allicio Nutrition Limited respects your privacy and is committed to protecting your personal information.

This Data Privacy Statement explains how we collect, use, store, share and protect personal information when you use our website, contact us, interact with us through our business channels, visit our premises, or otherwise provide information to us.

This statement replaces previous versions of our website privacy statement.

1. Who We Are

Allicio Nutrition Limited is the controller of the personal information described in this Data Privacy Statement.

In this statement, “Allicio”, “we”, “us” and “our” refer to Allicio Nutrition Limited.

Contact details

Allicio Nutrition Limited
Sunnyhills Road
Leek
United Kingdom

Telephone: +44 (0)1538 393700
Email: dataprotection@allicio.com

If you have any questions about this Data Privacy Statement or how we use your personal information, please contact us using the details above.

2. What This Statement Covers

This Data Privacy Statement applies to personal information we collect and use in connection with:

our website, www.allicio.com;
enquiries submitted through our website or by email, telephone or other communication channels;
our business relationships with customers, suppliers, contractors, partners and professional contacts;
marketing communications and events;
social media pages and online platforms operated or controlled by us;
visitors to our premises;
CCTV and video surveillance at our premises;
recruitment and job applications.

Employees, workers and contractors may also receive a separate employee or worker privacy notice which provides more detail about how we process personal information in the employment or working relationship.

  
    

Category
Examples

Identity informationName, title, job title, organisation, professional role
Contact informationEmail address, telephone number, postal address, business address
Business informationEmployer, department, role, business relationship, customer or supplier details
Enquiry and correspondence informationMessages, forms, requests, feedback, complaints and other communications
Transaction and service informationInformation relating to orders, services, product enquiries, supplier relationships and business administration
Marketing informationMarketing preferences, event attendance, communication preferences and engagement with our communications
Technical informationIP address, browser type, device information, operating system, website usage data and cookie identifiers
CCTV and video informationImages, video footage, vehicle registration numbers, date, time and location of recordings
Visitor informationName, organisation, visit date, arrival and departure time, host and visitor records
Recruitment informationCVs, application forms, employment history, qualifications, interview notes and references where applicable


  
  

Category	Examples
Identity information	Name, title, job title, organisation, professional role
Contact information	Email address, telephone number, postal address, business address
Business information	Employer, department, role, business relationship, customer or supplier details
Enquiry and correspondence information	Messages, forms, requests, feedback, complaints and other communications
Transaction and service information	Information relating to orders, services, product enquiries, supplier relationships and business administration
Marketing information	Marketing preferences, event attendance, communication preferences and engagement with our communications
Technical information	IP address, browser type, device information, operating system, website usage data and cookie identifiers
CCTV and video information	Images, video footage, vehicle registration numbers, date, time and location of recordings
Visitor information	Name, organisation, visit date, arrival and departure time, host and visitor records
Recruitment information	CVs, application forms, employment history, qualifications, interview notes and references where applicable

We do not intentionally collect special category personal information through our website. Special category personal information includes information about health, racial or ethnic origin, religious beliefs, political opinions, trade union membership, genetic or biometric data, sex life or sexual orientation.

However, in limited circumstances, we may process special category information where necessary, for example in connection with health and safety incidents, workplace accidents, legal claims, occupational health requirements, or where you choose to provide such information to us.

4. How We Collect Personal Information

We may collect personal information:

directly from you when you contact us, complete a form, submit an enquiry, apply for a role, visit our premises or communicate with us;
through our website and online systems;
through cookies and similar technologies;
from social media platforms where you interact with our pages or content;
from customers, suppliers, contractors, professional advisers and business partners;
from public sources, such as company websites, Companies House, LinkedIn or other professional directories;
through CCTV and video surveillance systems at our premises;
during recruitment, onboarding, visitor management, audits, investigations and business administration.

5. Why We Use Personal Information

We only use personal information where we have a lawful basis to do so.

The main purposes for which we process personal information are set out below.

  
    

Purpose
Examples
Lawful basis

Responding to enquiriesWebsite forms, emails, calls, business requestsLegitimate interests; contract steps
Managing customer and supplier relationshipsAccount management, order support, supplier administrationContract; legitimate interests
Providing products and servicesOrder fulfilment, customer support, operational administrationContract; legitimate interests; legal obligation
Business communicationsResponding to contacts, maintaining business records, managing relationshipsLegitimate interests
Marketing communicationsNews, updates, events and relevant business communicationsConsent where required; legitimate interests where appropriate
Website operation and securityRunning the website, protecting systems, preventing misuseLegitimate interests
Analytics and website improvementUnderstanding website use and improving content and performanceConsent where required; legitimate interests where appropriate
RecruitmentConsidering applications, arranging interviews, making hiring decisionsContract steps; legitimate interests; legal obligation
Visitor managementSite access, health and safety, security and emergency managementLegitimate interests; legal obligation
CCTV and video surveillanceSite security, crime prevention, health and safety, incident investigation, manufacturing and operational monitoringLegitimate interests; legal obligation where applicable
Manufacturing, quality and food safetyProcess monitoring, quality assurance, traceability, investigations and regulatory complianceLegitimate interests; legal obligation
Legal, regulatory and audit purposesCompliance, record keeping, legal claims, regulatory enquiriesLegal obligation; legitimate interests


  
  

Purpose	Examples	Lawful basis
Responding to enquiries	Website forms, emails, calls, business requests	Legitimate interests; contract steps
Managing customer and supplier relationships	Account management, order support, supplier administration	Contract; legitimate interests
Providing products and services	Order fulfilment, customer support, operational administration	Contract; legitimate interests; legal obligation
Business communications	Responding to contacts, maintaining business records, managing relationships	Legitimate interests
Marketing communications	News, updates, events and relevant business communications	Consent where required; legitimate interests where appropriate
Website operation and security	Running the website, protecting systems, preventing misuse	Legitimate interests
Analytics and website improvement	Understanding website use and improving content and performance	Consent where required; legitimate interests where appropriate
Recruitment	Considering applications, arranging interviews, making hiring decisions	Contract steps; legitimate interests; legal obligation
Visitor management	Site access, health and safety, security and emergency management	Legitimate interests; legal obligation
CCTV and video surveillance	Site security, crime prevention, health and safety, incident investigation, manufacturing and operational monitoring	Legitimate interests; legal obligation where applicable
Manufacturing, quality and food safety	Process monitoring, quality assurance, traceability, investigations and regulatory compliance	Legitimate interests; legal obligation
Legal, regulatory and audit purposes	Compliance, record keeping, legal claims, regulatory enquiries	Legal obligation; legitimate interests

Where we rely on legitimate interests, we only do so where we have considered that our interests are not overridden by your rights and freedoms.

6. CCTV and Video Surveillance

Allicio operates CCTV and other video surveillance systems at its premises.

CCTV and video monitoring may be used in external and internal areas, including:

site entrances and exits;
external perimeter areas;
yards, loading areas and car park areas;
warehouses and goods-in/goods-out areas;
manufacturing and production areas;
production lines and operational areas;
other areas where surveillance is necessary for security, health and safety, quality, operational or legal reasons.

We use CCTV and video surveillance for the following purposes:

protecting the safety and security of employees, visitors, contractors and others on site;
preventing and detecting crime, theft, vandalism, unauthorised access and other security incidents;
protecting company property, products, equipment, systems and confidential information;
supporting health and safety management and accident investigation;
supporting manufacturing operations, production monitoring and process verification;
supporting quality assurance, food safety and regulatory compliance;
investigating incidents, complaints, misconduct, damage, loss or operational concerns;
assisting law enforcement, regulators, insurers, legal advisers or other authorised bodies where appropriate.

CCTV and video monitoring are not used for routine monitoring of employee performance. However, footage may be reviewed where necessary in connection with a specific incident, investigation, health and safety matter, legal obligation, regulatory requirement, security concern or suspected misconduct.

Appropriate signage is displayed at site entrances and in monitored areas to inform individuals that CCTV or video surveillance is in operation.

Access to CCTV and video recordings is restricted to authorised personnel who require access for the purposes described in this statement. Recordings may be shared with third parties only where appropriate and lawful, such as with law enforcement agencies, regulatory authorities, insurers, legal advisers, IT or security service providers, or where disclosure is required by law.

CCTV and video recordings are normally retained for up to 30 days unless they are required for an incident investigation, legal claim, insurance matter, regulatory requirement, disciplinary matter, health and safety investigation or other legitimate business purpose. Where footage is retained for longer, it will only be kept for as long as necessary for that purpose.

7. Marketing Communications

We may use your contact details to send you information about Allicio, our products, services, business updates, events or other information that may be relevant to your professional or business interests.

We will only send marketing communications where we are allowed to do so under applicable law. This may be because:

you have given us consent;
you are an existing business contact and the communication is relevant to your role or organisation;
we have a legitimate interest in keeping business contacts informed about relevant products, services or updates.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails, where available, or by contacting us at dataprotection@Allicio.com.

We will not sell your personal information to third parties for their own marketing purposes.

8. Cookies, Website Analytics and Similar Technologies

Our website may use cookies and similar technologies to operate the site, improve functionality, understand how visitors use the site and support security and performance.

Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to work properly. Others may be used for analytics, performance, preferences or marketing, where enabled.

We may use tools such as website analytics, mapping, embedded content, application monitoring or similar technologies to help us understand website performance and improve user experience.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. If you disable certain cookies, some parts of the website may not work as intended.

9. Social Media and Third-Party Platforms

Allicio may operate pages or profiles on social media platforms and other third-party websites.

If you interact with us through a social media platform, that platform may also collect and use your personal information. We do not control how those platforms use your information. You should review the privacy notice of the relevant platform to understand how your information is processed by them.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices, security or content of websites operated by third parties.

10. Who We Share Personal Information With

We may share personal information with third parties where necessary and lawful.

This may include:

companies within our group, where relevant;
IT, website, cloud hosting, software and security service providers;
CCTV, access control, maintenance and security providers;
analytics and digital service providers;
marketing and communication service providers;
logistics, warehouse, delivery and distribution partners;
customers, suppliers, contractors and business partners where necessary for business operations;
professional advisers, including lawyers, accountants, auditors, consultants and insurers;
banks, payment providers and financial institutions;
regulators, public authorities, government bodies and law enforcement agencies;
courts, tribunals or parties involved in legal proceedings;
potential buyers, investors or advisers in connection with a business sale, merger, restructuring or similar transaction.

Where we use service providers to process personal information on our behalf, we require them to protect the information and only use it in accordance with our instructions.

11. International Transfers

Some of the organisations we use to support our business may process personal information outside the United Kingdom.

Where we transfer personal information outside the UK, we will ensure that appropriate safeguards are in place where required by law. These safeguards may include:

transfer to a country that has been recognised as providing an adequate level of protection;
the UK International Data Transfer Agreement;
the UK Addendum to the EU Standard Contractual Clauses;
other lawful transfer mechanisms permitted under UK data protection law.

12. How Long We Keep Personal Information

We only keep personal information for as long as necessary for the purpose for which it was collected, including to meet legal, regulatory, accounting, reporting, audit, insurance or business requirements.

Typical retention periods include:

  
Type of information
Typical retention period

General website enquiriesNormally up to 24 months after the enquiry is closed
Customer and supplier recordsNormally up to 7 years after the end of the relationship or transaction, unless a longer period is required
Financial and accounting recordsNormally up to 7 years, or longer where required by law
Marketing recordsUntil you unsubscribe, withdraw consent, object, or the information is no longer required
Recruitment records for unsuccessful applicantsNormally up to 12 months after the recruitment process ends, unless a longer period is required or agreed
Visitor recordsNormally up to 12 months, unless required for investigation or legal purposes
CCTV and video recordingsNormally up to 30 days, unless required for investigation, legal, insurance, regulatory or operational purposes
Quality, manufacturing, food safety and regulatory recordsRetained in accordance with applicable legal, regulatory, quality and business requirements
Legal claims and dispute recordsFor as long as necessary to manage the claim, dispute or legal obligation

Type of information	Typical retention period
General website enquiries	Normally up to 24 months after the enquiry is closed
Customer and supplier records	Normally up to 7 years after the end of the relationship or transaction, unless a longer period is required
Financial and accounting records	Normally up to 7 years, or longer where required by law
Marketing records	Until you unsubscribe, withdraw consent, object, or the information is no longer required
Recruitment records for unsuccessful applicants	Normally up to 12 months after the recruitment process ends, unless a longer period is required or agreed
Visitor records	Normally up to 12 months, unless required for investigation or legal purposes
CCTV and video recordings	Normally up to 30 days, unless required for investigation, legal, insurance, regulatory or operational purposes
Quality, manufacturing, food safety and regulatory records	Retained in accordance with applicable legal, regulatory, quality and business requirements
Legal claims and dispute records	For as long as necessary to manage the claim, dispute or legal obligation

When information is no longer required, we will delete it, anonymise it or securely archive it in accordance with our records management procedures.

13. How We Protect Personal Information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

access controls and user permissions;
password protection and multi-factor authentication where appropriate;
encryption and secure transmission technologies;
secure backup and recovery processes;
monitoring, logging and security controls;
staff training and confidentiality requirements;
physical security controls at our premises;
supplier due diligence and contractual data protection obligations;
incident management and breach response procedures.

No method of transmission or storage is completely secure. However, we take reasonable and appropriate steps to protect personal information in line with the nature of the information and the risks involved.

14. Your Data Protection Rights

Depending on the circumstances, you may have the following rights under data protection law:

  
Right
What it means

Right of accessYou can ask for a copy of the personal information we hold about you
Right to rectificationYou can ask us to correct inaccurate or incomplete information
Right to erasureYou can ask us to delete your personal information in certain circumstances
Right to restrictionYou can ask us to restrict how we use your personal information in certain circumstances
Right to objectYou can object to certain uses of your personal information, including direct marketing
Right to data portabilityYou can ask to receive certain information in a structured, commonly used and machine-readable format
Right to withdraw consentWhere we rely on consent, you can withdraw that consent at any time
Right to complainYou can complain to the UK Information Commissioner's Office if you are unhappy with how we handle your information

Right	What it means
Right of access	You can ask for a copy of the personal information we hold about you
Right to rectification	You can ask us to correct inaccurate or incomplete information
Right to erasure	You can ask us to delete your personal information in certain circumstances
Right to restriction	You can ask us to restrict how we use your personal information in certain circumstances
Right to object	You can object to certain uses of your personal information, including direct marketing
Right to data portability	You can ask to receive certain information in a structured, commonly used and machine-readable format
Right to withdraw consent	Where we rely on consent, you can withdraw that consent at any time
Right to complain	You can complain to the UK Information Commissioner's Office if you are unhappy with how we handle your information

To exercise your rights, please contact us at dataprotection@Allicio.com.

We may need to verify your identity before responding to a request. We will respond to requests in accordance with applicable data protection law.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

15. Automated Decision-Making

We do not use personal information collected through this website for automated decision-making that produces legal or similarly significant effects.

If this changes, we will update this Data Privacy Statement and provide appropriate information about the logic involved, the significance of the processing and the potential consequences.

16. Children’s Information

Our website and services are intended for business and professional users. We do not knowingly collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

17. Changes to This Data Privacy Statement

We may update this Data Privacy Statement from time to time to reflect changes in our business, legal requirements, systems or how we process personal information.

The latest version will be published on this page. Where changes are significant, we may take additional steps to bring them to your attention.